1. Delivery Areas: We currently deliver across all regions of Tunisia. Please ensure your address is accurate when placing your order.

2. Delivery Timeframe: Orders are processed within 24–48 hours (excluding weekends and holidays). Delivery takes approximately 2–5 business days depending on your location.

3. Delivery Fees: Delivery fees vary by region and are clearly stated at checkout. Free delivery may apply for orders over a certain amount (check homepage offers).

4. Order Confirmation: Once your order is placed, you will receive a confirmation via email or WhatsApp with order and delivery details.

5. Delays: While we strive for timely delivery, external factors (weather, strikes, etc.) may cause delays. We will notify you promptly in such cases.

6. Missed Delivery: If delivery is attempted and you are unavailable, our courier will contact you for redelivery. Additional fees may apply if redelivery fails.

7. Damaged or Missing Items: Please check your order upon delivery. If items are damaged or missing, contact us within 24 hours with photos and order details.