At Korean Glam Tunisia, your satisfaction is our priority. However, due to the sensitive nature of skincare products, we apply the following return and refund conditions:

1. No Returns on Opened Products: For hygiene and safety reasons, we do not accept returns on products that have been opened, used, or unsealed.

2. Return Eligibility: Returns are only accepted if: - You received the wrong item. - The product arrived damaged or defective. - You notify us within 24 hours of receiving your order with clear photos and order details.

3. Non-Returnable Items: - Products on sale or promotion. - Items showing signs of use or tampering.

4. Refunds: Once your return is approved, we will issue a refund via the original payment method or store credit. Refunds may take 5–10 business days to process.

5. Exchange: We do not offer exchanges. If eligible, you can return the item and place a new order.

6. How to Request a Return: Contact us on Instagram DM or WhatsApp or call us within 24h of receiving your order. Provide: - Your name & order number - Photo of the product and packaging - Reason for return

7. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error.



Thank you for your trust Korean Glam Tunisia – Authentic Korean Beauty for You